Terms of Service

    Please read these terms carefully as they govern your use of our services.

    Scope of Application

    nylo exclusively provides its Application Services as a B2B service. The User represents and warrants that they act as a company and is not considered as a consumer. The User further represents and warrants that neither minors, consumers nor other unauthorized third-parties use the Application Services within their sphere of responsibility.

    Any terms and conditions of the User, that deviate from the TOU shall be ineffective, even if they claim (exclusive) validity.

    nylo is entitled to amend the TOU at any time. By agreeing to the TOU and/or by using the Application Services, the User agrees to be legally bound by all terms, conditions, and notices contained or referenced in these TOU as well as by the Data Processing Agreement. If the User disagrees with any of the above-mentioned terms, they may not use the Application Services. For the sake of clarity, each User expressly agrees to be bound by these TOU.

    Definitions

    “Account” means the account for the Platform, created by each user to access the Application Services. The Account is strictly limited to the use of one user.

    “nylo” means Papillon Solutions GmbH, an Austrian company whose registered business address is Mariahilfer Gürtel 32/12, 1060, Vienna, registered at Handelsgericht Wien with the company registration number FN 613844 m and all its Affiliates.

    “Administrator” means a natural person who is designated by the User's company to administer the Application Services on behalf of the User's company, including granting access to the Application Services as well as enabling features and functions on the Platform, that could incur additional costs.

    “Affiliate” means an affiliated entity that is directly or indirectly, through one or more intermediaries, controlled by, or is under common control with, another person or entity. The term “controlled” means the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of an entity, whether through the ownership of voting stock, by contract, or otherwise.

    “Applicable Law” means all laws, regulations, and legal obligations which are applicable in the Republic of Austria, including the provisions on the competent court of jurisdiction.

    “Application Services” means the products and services offered by nylo, which User orders based on a commercial agreement, a proof-of-concept agreement, or a similar agreement and are made available online by nylo via a password-protected user login.

    “Beta Services” means any products or services created or provided by nylo that are not generally available to nylo's users.

    “Confidential Information” shall have the meaning outlined in section 10.

    “Documentation” means online help, training, how-to documents, and explanatory materials that assist the User in using the Application Services (as such materials may be updated from time to time), accessible via log-in to the Application Services or otherwise as made available by nylo.

    “Effective Date” means the date on which an agreement about the provision of the Application Services is concluded between the Parties or, at the latest, the date on which User started using the Application Services.

    “Feedback” means any materials, including but not limited to comments, suggestions, ideas, or other information provided by the User to nylo.

    “Malicious Code” means viruses, worms, time bombs, trojan horses, and other harmful or malicious code, files, scripts, agents, or programs.

    “Party” and “Parties” means nylo and/or the User concerning their business relationship.

    “Platform” refers to a specific URL, provided by nylo, where the Application Services are operating.

    “Subscription” means the provision of the Application Services from nylo to User via the Platform.

    “Subscription Term” means the agreed period for which nylo makes available the Application Services to the User.

    “TOU” means these Terms of Use, which are deemed to be accepted by using the Application Services.

    “User” means anyone who uses the Application Services.

    “User Data” means all electronic data or information submitted by the User to the Application Services.

    Account Registration

    To use the Application Services, an Account will be provisioned to the User and the latter must represent and warrant:

    • • to provide nylo with accurate, up-to-date, and complete information, which is required to set up an account;
    • • to keep any logins, passwords, or other credentials in connection with the Application Services secret;
    • • to maintain and promptly update any information the User provides to nylo;
    • • and to notify nylo immediately of any unauthorized use of this information or any other breach of security within their sphere of responsibility by sending an email to support@getnylo.com.

    Use Of Our Services

    The User agrees not to (a) license, sub-license, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Application Services or any content available therein; (b) modify or make any derivative works based upon the Application Services or the content; (c) create internet “links” to the Application Services or “frame” or “mirror” any content on any other server, wireless, or internet-based device; (d) reverse-engineer or access the Application Services or content in order to (i) build a competitive product or services, (ii) build a product using similar ideas, features, functions, or graphics of the Application Services, or (iii) copy any ideas, features, functions, or graphics of the Application Services.

    User license to use the Application Services is for internal business purposes only. User may not use the Application Services for the purpose of bringing an intellectual property infringement claim against nylo or for the purpose of creating a product or service competitive with the Application Services.

    The User shall not: (a) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or which violates third-party privacy rights; (b) send or store material containing software viruses, worms, trojan horses, or other harmful computer code, files, scripts, agents, or programs; (c) interfere with or disrupt the integrity or performance of the Application Services or the data contained therein; or (d) attempt to gain unauthorized access to the Application Services or their related systems or networks.

    Payment Terms & Late Fees

    nylo charges and collects in advance for use of the Application Services. nylo will automatically charge the User's credit card or bank account on file, according to the billing cycle of the User and send the invoice to the respective email provided by the User.

    All invoices are due within 14 days of issuance. nylo reserves the right to charge default interest in the amount of 9.2 percentage points above the base rate (as published by the Austrian National Bank) on all overdue amounts. The User shall be automatically in default if it fails to make payment within 14 days after the due date without the need for an additional reminder. nylo also reserves the right to claim reasonable dunning costs and collection expenses.

    If the User fails to make payment within 30 days of the due date, nylo reserves the right to suspend the User's access to the Application Services until all outstanding amounts have been paid. Such suspension shall not release the User from its obligation to pay the outstanding amounts.

    Price Adjustments

    nylo reserves the right to adjust prices at the beginning of each renewal period or billing cycle. Price adjustments shall become effective at the start of the next renewal period. The User will be notified of any price changes at least 30 days prior to the new billing cycle. Continued use of the Application Services after such notification constitutes acceptance of the adjusted pricing.

    Additional Workspaces

    The User may add additional workspaces during the Subscription Term. Added workspaces will be co-termed with the existing subscription and prorated for the remaining period. The cost of additional workspaces shall be calculated based on the current pricing applicable to the User's subscription plan. nylo will invoice the User for the prorated cost upon activation of additional workspaces.

    Cancellation & Notice Period

    Either Party may terminate the Subscription by providing written notice at least 30 days before the end of the current Subscription Term. If no notice is given, the Subscription will automatically renew for successive periods of the same duration as the initial Subscription Term.

    nylo reserves the right to terminate or suspend a User's access to the Application Services immediately, without prior notice or liability, for any reason whatsoever, including but not limited to a breach of these TOU.

    Upon cancellation or termination, User's right to use the Application Services will immediately cease. nylo shall have no obligation to maintain or provide any User Data and may thereafter, unless legally prohibited, delete all User Data in its systems or otherwise in its possession or under its control.

    Trial Period & Automatic Continuation

    nylo may offer a trial period at its discretion. During the trial period, the User may access the Application Services free of charge. Unless the User cancels before the trial period expires, the Subscription will automatically convert into a paid Subscription at the applicable rate.

    The User acknowledges and agrees that, upon expiration of the trial period, nylo is authorized to charge the User's payment method on file for the applicable Subscription fees. It is the User's sole responsibility to cancel before the trial period ends if they do not wish to continue with a paid Subscription.

    Third Parties

    nylo's Application Services incorporate or integrate with third-party services, platforms, and APIs. The User acknowledges that the availability of certain features within the Application Services may depend on the continued availability of such third-party services. nylo shall not be held liable for any loss, damage, or disruption caused by changes, downtime, or discontinuation of third-party services.

    The User agrees to comply with the terms and conditions of any third-party services accessed through the Application Services. nylo does not endorse, warrant, or assume responsibility for any third-party products, services, or content.

    Youtube API Service Terms

    By using our Application Services that integrate with YouTube, the User agrees to be bound by the YouTube Terms of Service ( https://www.youtube.com/t/terms) and the Google Privacy Policy ( https://policies.google.com/privacy).

    nylo uses YouTube API Services to provide analytics and reporting features. The User can revoke nylo's access to their YouTube data via the Google security settings page at https://security.google.com/settings/security/permissions.

    Change Of Services

    nylo reserves the right at any time to modify or discontinue, temporarily or permanently, the Application Services (or any part thereof) with or without notice. The User agrees that nylo shall not be liable to the User or to any third party for any modification, suspension, or discontinuance of the Application Services.

    Feedback (Intellectual Property)

    If the User provides nylo with any Feedback, the User hereby assigns to nylo all right, title, and interest in and to the Feedback. To the extent such assignment is not enforceable, the User grants nylo a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use and incorporate Feedback into the Application Services or any other products or services without any obligation to the User.

    Claims (Indemnification)

    The User agrees to indemnify, defend, and hold harmless nylo and its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, and expenses, including but not limited to reasonable legal and accounting fees, arising out of or in any way connected with (a) the User's access to or use of the Application Services; (b) the User's violation of these TOU; or (c) the User's violation of any third-party rights.

    Confidentiality

    “Confidential Information” means all information disclosed by one Party to the other Party, whether orally, in writing, or by other means, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

    Each Party agrees to: (a) protect the confidentiality of the other Party's Confidential Information using the same degree of care that it uses to protect its own confidential information, but in no event less than reasonable care; (b) not use any Confidential Information of the other Party for any purpose outside the scope of these TOU; and (c) not disclose Confidential Information to any third party without the prior written consent of the disclosing Party.

    Confidential Information shall not include information that: (a) is or becomes publicly known through no fault of the receiving Party; (b) was known to the receiving Party prior to its disclosure; (c) is received from a third party without breach of any obligation owed to the disclosing Party; or (d) is independently developed by the receiving Party.

    Protection Of Data

    Each Party shall comply with its respective obligations under applicable data protection laws and regulations, including, where applicable, the General Data Protection Regulation (GDPR). nylo shall process personal data provided by the User only in accordance with the User's instructions and for the purposes of providing the Application Services.

    nylo implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

    Aggregated Data

    nylo may collect and use aggregated, anonymized data derived from the User's use of the Application Services for purposes such as improving the Application Services, generating benchmarks, and performing analytics. Such aggregated data will not identify the User or any individual and may be used by nylo without restriction.

    Liability

    To the maximum extent permitted by applicable law, in no event shall nylo, its affiliates, officers, directors, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, resulting from (a) the User's access to or use of or inability to access or use the Application Services; (b) any conduct or content of any third party on the Application Services; (c) any content obtained from the Application Services; and (d) unauthorized access, use, or alteration of the User's transmissions or content.

    nylo's total liability under these TOU shall not exceed the amount paid by the User to nylo during the twelve (12) months preceding the event giving rise to the claim.

    Limitations

    The Application Services are provided on an “as is” and “as available” basis. nylo expressly disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

    nylo does not warrant that (a) the Application Services will function uninterrupted, secure, or available at any particular time or location; (b) any errors or defects will be corrected; (c) the Application Services are free of viruses or other harmful components; or (d) the results of using the Application Services will meet the User's requirements.

    Severability

    If any provision of these TOU is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely approximates the intent of the original provision.

    Cancellation and Renewal Terms

    Unless otherwise specified in a separate agreement, the Subscription Term shall automatically renew for additional periods equal to the initial Subscription Term, unless either Party provides written notice of non-renewal at least 30 days prior to the end of the then-current term.

    In the event of cancellation, the User shall remain liable for all fees incurred through the end of the then-current Subscription Term. No refunds shall be issued for any unused portion of the Subscription Term unless otherwise required by applicable law.

    Amendments

    nylo reserves the right to amend these TOU at any time. The User will be notified of material changes via email or through the Application Services. Continued use of the Application Services after such amendments constitutes acceptance of the revised TOU. If the User does not agree with the amended terms, the User must discontinue use of the Application Services.

    Governing Law

    These TOU shall be governed by and construed in accordance with the laws of the Republic of Austria, without regard to its conflict of laws principles. Any disputes arising out of or in connection with these TOU shall be subject to the exclusive jurisdiction of the competent courts of Vienna, Austria.

    Surviving Provisions

    The following sections shall survive any termination or expiration of these TOU: Definitions, Feedback (Intellectual Property), Claims (Indemnification), Confidentiality, Protection of Data, Aggregated Data, Liability, Limitations, Severability, Governing Law, and this Surviving Provisions section.

    Contact

    For questions about these Terms of Service, please contact us at: contact@getnylo.com

    contact@getnylo.com

    Last updated: April 2026